Cancelation Policy

Rental Cancelation Policy

A 20% non-refundable deposit is required to book/hold rental dates, times and space for event. Full amount is due no less than 30 days prior to the first day of the event scheduled. In order to receive the 80% refund you must give The Lacrosse Barn 30 days notice of cancellation. In regards to a series of rentals, when canceling only one individual rental day out of the series, a notice of that cancelation must be given to The Lacrosse Barn no later than 30 days prior to that scheduled date to receive 80% reimbursement for the value of that one particular rental date.

Class Attendee and Private Training Cancelation Policy

To ensure the best experience for all athletes and to maintain the quality of our training programs, we kindly ask that any cancellations for group, semi-private, or private sessions be made at least 12 hours in advance. Prior to 12 hours before the class you can remove yourself from the class on self service without penalty. If proper notice is given, a credit will be applied to your account or class package for future use.

Please note the following:
Cancellations made less than 12 hours before a scheduled session may result in a loss of that session credit, at the discretion of The Lacrosse Barn.
No-shows (missed sessions without prior notice) will result in the forfeiture of payment for that session.

Package options

All class packages are non-refundable and non-transferable. Packages are shareable between family members and siblings only. A package must be purchased prior to signing up for a session. Single session packages can be purchased at full price up to 10 sessions at a time. Discount packages are available in 12 or 24 session credits. All of these packages can be used to attend any of our small group sessions.

Expiration

All packages have an expiration date based on the date they are purchased:

Single packages Private Packages: expire 3 months from the date of purchase.
12-class packages: expire 4 months from the date of purchase.
24-class packages: expire 6 months from the date of purchase.

No pauses or extensions of packages will be granted for unused classes after expiration.

Buy Back Program

If you are unable to use all your classes before expiration, we offer a Buy-Back Program:

You can buy back unused classes at a rate of $10 per class.
Buy-back credits must be requested within a month of the original package's expiration.
Once issued, buy-back credits are valid for 3 months and can be used to attend future classes.
Buy-back credits cannot be extended past the 3 month extension.

Cancelation Policy for Out-Of-Town Training Sessions

If you cancel an out-of-town training session within 7 days of the scheduled date, the session fee will not be refunded. However, you may retain the credit only if you reschedule a make-up session within 6 months of the original date. After 6 months, the credit will expire and cannot be used.